ABOUT THE AUTHOR: Weston Ochse is a former intelligence officer and special operations soldier who has engaged enemy combatants, terrorists, narco smugglers, and human traffickers. His personal war stories include performing humanitarian operations over Bangladesh, being deployed to Afghanistan, and a near miss being cannibalized in Papua New Guinea. His fiction and non-fiction has been praised by USA Today, The Atlantic, The New York Post, The Financial Times of London, and Publishers Weekly. The American Library Association labeled him one of the Major Horror Authors of the 21st Century. His work has also won the Bram Stoker Award, been nominated for the Pushcart Prize, and won multiple New Mexico-Arizona Book Awards. A writer of more than 26 books in multiple genres, his military supernatural series SEAL Team 666 has been optioned to be a movie starring Dwayne Johnson. His military sci fi series, which starts with Grunt Life, has been praised for its PTSD-positive depiction of soldiers at peace and at war. Weston likes to be called a chaotic good paladin and challenges anyone to disagree. After all, no one can really stand a goody two-shoes lawful good character. They can be so annoying. It's so much more fun to be chaotic, even when you're striving to save the world. You can argue with him about this and other things online at Living Dangerously or on Facebook at Badasswriter. All content of this blog is copywrited by Weston Ochse.

Monday, July 15, 2013

HP vs MOM: A New Hard Drive and We're Too Cheap to Give You a Screwdriver

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WRITTEN ON 13 July 2013:

If you haven't read up on this ongoing saga, you can read it from the this link.

So when last I left  you with the saga of my broken HP laptop, my mother had called the CEO of the company.

Did I tell you I received an email from the Vice President of Escalations.  She said two things. Your mom called  and  we read your blog.

SCORE!

I warned them, but they wouldn't listen. My mom just retired. She doesn't know what to do with herself. She's just begging for someone to give her something and HP provided it by F$cking with her son.

Plus, thanks to you all, there were over 1000 hits on my blog regarding the HP fiasco.

Needless to say, HP wasn't pleased.

So what happened, you ask.

Then the VP of Escalations asked me to call her. I explained I was in Afghanistan and couldn't use their 1-800 number. It took several times. I think she thought I was a big old fibber. I wonder how many people use this as an excuse.

So, I communicated with HP for a week, as we tried to figure out what was wrong with my system. Then they took the weekend off. Seems as if the multi-national computer corporation known as HEWLETT-FREAKING-PACKARD has no support on the weekends. I, on the other hand, had no choice but to work on the weekends. After all, I'm defending the country HP has their offices in.

Sigh. Just another sign that they don't get it.

Then we communicated another week and finally figured out that my hard drive tanked. Yep. I couldn't wait to tell them, but I had to wait. Why, you ask? another weekend.

But then the VP of Escalation didn't contact me for four more days. I guess she must have had a vacation. When she did, she arranged for another hardrive to be sent. I asked her if she could include a screwdriver, but she said, no. We don't provide that. I explained I was in Afghanistan and that I don't have access to tools or an Ace Hardware. She ignored my comment and shipped the hard drive, stating it was going by FedEx and would be here in two days. I emailed her back explaining that all FedEx was going to do was get it into the APO system and it would take a lot longer than that, but she ignored me. Instead, I got a form letter saying that I had 10 days pack up the old hard drive and return it or else I'd be charged.

That the part was shipped on the 24th of June. The computer broke on the 8th of June. 16 Days to finally get HP to respond and help me fix their broken machine. And 16 days later, the part arrives. That's 32 days so far without a computer. 

I'm currently looking for a screwdriver small enough to replace the part. I have some friends who work IT issues. I bet they have some.

SERIOUSLY, HP, How hard would it have been to include a little screwdriver?

Weston Ochse
Currently in
Afghanistan


 

2 comments :

  1. Margaret WestlakeJuly 15, 2013 at 10:46 PM

    Just amazing how they could blow such a priceless opportunity to help a soldier and have all the lovely press from that and instead choose to be stupid and cheap. One person's problem fixed is worth 1000 people who never had a problem. That's customer service 101. I had that drilled into me when I got my MBA at Wright State University in Dayton Ohio. I guess they never learned that when they got their degrees. Even still it is just basic common sense. Stupid stupid stupid people.

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  2. It sure would be great if computer repair wasn't such a hassle out of the country. In the country. If they actually cared about whether or not your computer ends up working. Computer repair under warranty is terrible.

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